Refund policy

Returns
We have a 14 day exchange policy. If it has been 14 days since your purchase you are eligible for store credit. 

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being exchanged. All gift cards, jewelry, shoes, and clearance or final sale items can not be returned or exchanged for store credit.

To complete your return, we require a receipt or proof of purchase. To begin the process, please email shopviolaloujean@gmail.com

Shipping
You will be responsible for paying for your own shipping costs for returning your item to us for exchange. All original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.